At Dub Mobile, we strive to provide you with high-quality best refurbished iPhone that meet your expectations. However, we understand that circumstances may arise where you need to return, exchange, or seek a refund for your purchase. Please read our Return, Exchange & Refund Policy carefully to understand your options and the processes involved.
Returns and Exchanges:
1.1 All products purchased from Dub Mobile are eligible for returns or exchanges within 30 days of the original purchase date.
1.2 To be eligible for a return or exchange, the item must meet the following criteria:
The item must be unused and in the same condition as when it was received.
It must be accompanied by its original packaging and all accessories that were included in the package.
The return or exchange request must be initiated by contacting our customer service team.
1.3 Once your return or exchange request is confirmed by our customer service team, a shipping label will be provided to you to facilitate the return of the item.
1.4 After we receive the returned item, it will undergo a series of tests to determine its eligibility for a refund or exchange. This process may take up to 5 business days from the date we receive the item at our warehouse.
Refunds:
2.1 If the returned item passes our inspection and qualifies for a refund, the refund will be processed through the original payment method used for the purchase.
2.2 Please note that the timeline for the refund to be credited may vary based on the policies of your financial institution. It may take several business days for the refund to reflect in your account.
Non-Eligibility for Refund or Exchange:
3.1 Any device that is not the original device purchased from Dub Mobile will not be eligible for a refund or exchange.
Process Summary:
Initiate your return or exchange request by contacting our customer service team within 30 days of the original purchase.
Once the return request is confirmed, we will provide you with a shipping label.
Pack the item with its original packaging and accessories, affix the shipping label, and send it back to our warehouse.
Upon receiving the returned item, we will conduct tests to determine eligibility for a refund or exchange (up to 5 business days).
If eligible, the refund will be processed through the original payment method.
Contact Us
We’re here to assist you with any inquiries you might have about our range of high-quality best refurbished iPhone. Whether you’re looking for information about our products, placing an order, or seeking technical support, our dedicated team is ready to help. Contact us using the details below or fill out the form to get in touch.
If you have any questions or need assistance regarding our Return, Exchange & Refund Policy, please feel free to contact our customer service team at customersupport@dubmobile.shop.
Please keep in mind that by making a purchase from Dub Mobile, you agree to adhere to the terms and conditions outlined in this policy.
Dub Mobile reserves the right to amend this policy at any time. Any changes will be communicated through our official website.
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to